Privacy Policy
At Gayatri Herbals Pvt. Ltd., we are committed to respecting your privacy, safeguarding your personal information, and protecting the intellectual property and formulations of our B2B manufacturing partners.
1. Overview & Commitment
Gayatri Herbals Pvt. Ltd. ("we", "us", "our", or "Gayatri Herbals") respects your privacy and is dedicated to managing personal data and commercial information in accordance with applicable laws, including the Information Technology Act, 2000 and rules made thereunder in India.
This Privacy Policy outlines how we collect, use, process, and protect your information when you visit our website, submit inquiries for private label or contract manufacturing, request custom formulations, or engage with our commercial services.
2. Information We Collect
Depending on how you interact with our platform, we collect information that helps us serve your cosmetic, Ayurvedic, and personal care manufacturing needs:
A. Information You Provide Directly
- Contact Details: Your full name, job title, company name, business email address, phone number, and physical mailing or facility address when you request quotes, submit inquiry forms, or contact our sales team.
- Project & Product Briefs: Product requirements, target volumes, custom formulation briefs, ingredient preferences, packaging choices, and target launch timelines submitted during consultations.
- Newsletter & Communication Subscriptions: Your email address when you subscribe to our industry updates or technical whitepapers.
B. Automatically Collected Information
- Technical & Usage Data: Internet Protocol (IP) address, browser type and version, operating system, referrer URL, pages visited, time spent on pages, and device identifier metrics collected via standard web analytics tools.
3. Formulation & NDA Confidentiality
As a trusted B2B third-party manufacturer, we understand that product recipes, bespoke ingredient blends, and branding concepts represent valuable trade secrets for your business.
Strict Confidentiality & Non-Disclosure
All custom formulas, proprietary ingredient combinations, artwork files, and product briefs shared with Gayatri Herbals are treated with utmost confidentiality. Non-Disclosure Agreements (NDAs) are routinely executed prior to formulation development.
4. How We Use Your Information
We process your personal and commercial data strictly for legitimate business purposes:
- To respond to manufacturing inquiries, prepare quotations, and evaluate project feasibility.
- To formulate, sample, test, manufacture, and dispatch customized personal care and Ayurvedic products.
- To manage customer relationships, process orders, and provide technical and regulatory assistance.
- To send technical documentation, regulatory compliance notices, and promotional newsletters (which you can opt out of at any time).
- To ensure website performance, maintain network security, and prevent fraudulent inquiries.
6. Data Sharing & Third Parties
We do not sell, rent, or trade your personal or business information to third parties.
We may share necessary data only with trusted partners under strict confidentiality obligations:
- Logistics & Freight Partners: Shipping details required to dispatch samples, raw materials, or finished batch orders to your facility.
- Testing & Quality Control Laboratories: Anonymized sample data shared with certified analytical labs for stability, micro-testing, or regulatory verification.
- Legal & Regulatory Authorities: Where required by law, court order, or regulatory agency (such as Ayush or FDA authorities) to comply with statutory mandates.
7. Data Security & Retention
We implement appropriate technical, administrative, and physical security measures to protect your data from unauthorized access, loss, alteration, or disclosure.
We retain your information only as long as necessary to fulfill the purposes for which it was collected, or as required by applicable tax, commercial, and manufacturing regulations in India.
8. Your Rights & Choices
You have the right to control how your personal data is handled:
- Access & Correction: Request a copy of the personal information we hold about you or request corrections to inaccurate data.
- Opt-Out: Unsubscribe from marketing communications or newsletters at any time by clicking the "Unsubscribe" link in emails or emailing us directly.
- Data Deletion: Request the deletion of your contact information from our databases, subject to regulatory retention obligations.
9. Policy Updates
We may update this Privacy Policy periodically to reflect changes in legal requirements, technology, or our manufacturing operations. Any modifications will be posted on this page with an updated "Last Updated" date.
10. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact our Privacy Coordinator:
Gayatri Herbals Pvt. Ltd.
Privacy & Data Protection Desk